Questions, answered.
If something's missing here, ping us — we'll add it.
I just installed the app — how do I start tracking my vehicle?
Put one phone in the vehicle and open Trakoras on it — choose
Vehicle mode and tap Start. On your
own phone (or any browser), open Trakoras again, choose
Owner mode, sign in with your email, and you'll see
the vehicle live on your dashboard within a few seconds. That's the
whole setup.
How do I sign in? I don't see a password field.
Trakoras doesn't use passwords. Type your email and we'll send you a
6-digit code. Enter the code in the app and you're in. The code
expires in 5 minutes — if it doesn't show up, check your spam folder.
Will it keep tracking when the screen is off?
Yes. As long as you see the "Tracking active" notification at the
top of the vehicle phone, it's recording — even with the screen off,
the app closed, or after a reboot. If you have a Xiaomi, Realme,
Vivo, Oppo, or Huawei phone, go to the system battery settings and
set Trakoras to "No restrictions" or
"Allow autostart", otherwise the system may stop
the app overnight.
Why is there a permanent "Tracking active" notification I can't dismiss?
Android requires it. Apps that read your location in the background
must show a notification the whole time they're doing it — that's a
privacy rule, not something we can hide. To remove the notification,
tap Stop in the app (you'll need your Stop PIN).
Battery: will this drain my vehicle phone?
It's designed to be light. While the vehicle is parked, the app
barely does anything (a quick check every 30 seconds). While moving,
it samples every 5 seconds. On a typical phone you'll see roughly
4–6% battery per hour while driving and almost nothing while parked.
Plug the vehicle phone into a 12V charger and it'll stay topped up.
Can I track more than one vehicle?
Yes. Install Trakoras on each vehicle's phone and sign in to all of
them with the same email. They'll all show up together on your
dashboard. The Free plan allows 1 vehicle, Pro allows up to 5, and
Fleet allows up to 25 — see
Pricing.
How do I share the live location with someone (family, customer)?
On your dashboard, tap the ⋮ menu on a vehicle →
Share live location. Pick how long the link should
work (1 hour up to 1 month) and optionally set a 4-digit PIN. Send
the link via WhatsApp, SMS, or email — anyone with the link can see
the live location until it expires. You can revoke it anytime from
the same menu.
How long is my trip history kept?
30 days. Older trips are deleted automatically. If
you need permanent records, export the trip from the trip-detail
screen before the 30 days are up — you'll get a clean file you can
save anywhere.
What is a geofence and how do I set one up?
A geofence is a virtual circle on the map (e.g. around your home,
office, or a customer site). Trakoras notifies you the moment your
vehicle enters or leaves that circle. To set one: dashboard →
⋮ on a vehicle → Geofence, tap
the map to drop the centre, drag the slider to set the radius, save.
How do alerts reach me?
As push notifications on whichever phone you're signed in to as
owner. You'll get one when the vehicle starts moving, when it
enters or leaves a geofence, and (optionally) when it crosses a
speed limit you set. No SMS or email — just a normal phone
notification.
What's the "Stop PIN" the app asks for?
A 4-digit code you set the first time you tap Stop
on the vehicle phone. After that, stopping the tracker always
requires this PIN — so a passenger or thief can't quietly switch
tracking off. The PIN lives only on that phone. If you forget it,
uninstall and reinstall the app to reset.
Is my data private? Who can see my location?
Only you, when signed in to your account. We don't sell or share
your data. The only people who see a vehicle's location are (a)
you, and (b) anyone you personally hand a share link to. Read the
full
Privacy Policy for the details.
What does it cost?
Free for 1 vehicle, forever.
Pro
unlocks up to 5 vehicles plus longer history;
Fleet
unlocks 25. Subscriptions are billed yearly through Google Play —
cancel anytime in Play Store → Subscriptions. See full plan details
on
Pricing.
How do I cancel my subscription?
Open the Play Store app → tap your profile picture →
Payments & subscriptions →
Subscriptions → Trakoras → Cancel. You keep
Pro/Fleet features until the end of the period you've already paid
for, then drop back to Free.
How do I delete my account and all my data?
In the app: tap the menu icon → scroll to
Danger zone
→
Delete account → type
DELETE →
confirm. Everything is wiped immediately and cannot be recovered.
Full instructions and an email-request option are on the
delete account page.
I lost the vehicle phone. Can I still see where it was last?
Yes — open your dashboard and you'll see the last known location
the phone sent before it went offline, with a timestamp ("4 min
ago"). If the phone is still on and has data, it'll keep sending
updates from wherever it is.
Something isn't working — how do I get help?
Email
ydeonia@gmail.com with
a screenshot and a one-line description of what happened. We
usually reply within a day.